Help - FAQ
Help – FAQ sections helps you to find the right answers before order your tea products. You can also contact us with your message.
General information
What types of organic tea and herbal infusion does Organiol offer?
Organiol offers a carefully selected range of organic teas and herbal infusions sourced from China, India, and South Africa, ensuring a variety of flavours and health benefits for all consumers.
How can I ensure the quality of the organic tea I purchase from Organiol?
At Organiol, we prioritise quality by sourcing only certified organic teas and infusions, providing detailed information about each product, and ensuring they meet stringent health and safety standards.
Are there any health benefits associated with the organic infusions available at Organiol?
Yes, the organic teas and herbal infusions available at Organiol are rich in antioxidants and other beneficial compounds, which can promote overall wellness and enhance your daily routine. Disclaimer : We are not a doctor to prescribe you to drink tea or infusions to treat yourself.
My Order
How do I place an order?
Please indicate the quantity required for each article selected. You can finalize your order by clicking on the corresponding button or continue your shopping visiting the other products on the pages. Before payment, you will also be able to enter your address for delivery. In the same time, the shipping costs will be calculated. The purchase order outlines the details of your purchases, indicates the shipping costs and the total amount due with the VAT. By selecting a payment card you will be given access to the secure mode where you can enter your card details in total security. You can also select a payment by PayPal if you own a PayPal account.
My Order confirmation
After checkout, you will receive an order confirmation by email.
Shipping rules
For orders placed after 12:00pm, the working day starts at 8am the next day. Orders placed on Friday afternoon start on Monday morning. We cannot ship to a PO Box address via couriers.We aim for 2-3 working days for despatch of your orders. Oct.-Dec. are the busiest time so orders may take longer.
I have a technical problem and I cannot place an order
Please send us the contact form in an e-mail with as many precise details of your order with your home address. We will then calculate the shipping costs, send you a quote and ask you a payment by bank transfer.
Payment - Security
Secure payment
To ensure secured online transactions, payments made by bank cards on Organiol site are processed using the SSL protocol. It automatically checks the validity of user-rights for payment and encrypts all data exchanged to ensure maximum confidentiality.
Credit cards accepted
Accepted credit cards for the online secured payment: VISA, EUROCARD, MASTERCARD.
And soon: crypto money!
Customer service
Our customer service will be pleased to answer your questions or take your order. Please use the chat to discuss online!
Order tracking
Tracking my order
You automatically receive an order confirmation e-mail sent to the indicated address as soon as you have confirmed your order.
I have not yet received my order
All orders are sent using a courrier tracking service and delivered against a signature. The shipping costs are calculated automatically according to the country of delivery and the weight of the order.
The average delivery time observed is between 2 and 3 business days, depending on the destination. It could be more in case of a courrier services on strike …
Delivery non-compliant with my order
No worry! Contact us using the contact form. Please send us your order number so that we can answer you as quickly as possible.
My customer account
Creating an account
To place an order and access to our services, you must create a customer account. Organiol undertakes to protect your personal details and to handle them in the strictest confidentiality. You can use Google Sign In to create an account, this process in the safest and the quickest.
To create an account, see the “My account” section at the top of this page.
Modifying my account (contact details, e-mail, etc.)
You can modify your information at any moment via your account: see the “My account” section at the top of this page.
Forgotten password
If you have forgotten your password, there’s no need to create a new account; you can reset your password immediately and in complete security: see the “My account” section at the top of this page.
Contacting the customer service concerning my account
If you have any questions, please do not hesitate to contact our customer service by e-mail (contact details at the bottom of this page). You can also use our Contact Page if it is easier for you.
How to receive the newsletter
If you want to receive all the latest tea news or hear about new products, favourite picks and special offers, why not subscribe to our newsletter by entering you e-mail address in the relevant field? We promise, we won’t flood you with messages!
Security and confidentiality
Your personal informations are protected and reserved exclusively for use by our production staff. You have the right to access, modify, rectify and delete your personal data. Please send us an email to exercice your rights.
